Scentsations of Troon are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Scentsations of Troon
3b Church Street
Ayrshire KA10 6AU
Tel: 01292 311303
E-Mail : firstname.lastname@example.org
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit and debit cards (except Amex), cheques and euros. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We do not charge for any item until it is ready to ship. Back-ordered items also are not charged until ready to ship. In some cases a deposit may be requested. You may send your credit card information via phone or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently over-priced or under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
UK Shipping – All orders to UK addresses are sent out using “Next Day Signed For” and will be charged at £5.00. All deliveries over £50 are FREE. This means that your order is insured against loss and enables us to track it.
NOTE ALL SHIPPING CHARGES – If the item ordered is excessively heavy, you will be contacted by email to advise you of the postage/shipping cost before proceeding. Your credit card will not be debited until you agree to the charge.
Shipping prices quoted at the point of order are a minimum charge and may vary due to the final weight of the shipment. Individual items that are heavier than normal may attract a higher postage charge than that quoted when ordering. In these cases, the customer will be notified of the extra delivery charge by e-mail or telephone prior to their order being processed. Where shipping is free, should the item(s) purchased constitute a large and/or heavy consignment, we reserve the right to modify the above rates. In such unusual cases we would notify you in advance and such quoted special shipping charges would be at cost only.
PACKAGING – where possible, we recycle most of our used boxes and these may be used to post out new items that have been ordered. Whilst they may not always correspond with the items ordered, the requested products will be contained inside.
Special express delivery options incur an additional charge, which we will quote on request.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
All product prices listed are inclusive of 20% VAT.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. We use an ‘Early Warning’ system that specialises in preventing credit card fraud.
We guarantee your satisfaction. In the event that the delivered goods do not come up to your expectation they can be returned to us for a full refund or replacement. We should be notified within 2 working days if you are not satisfied with the item/items. Advise us if you are dissatisfied, and we will confirm the returns procedure. Do not return goods before receiving our confirming instruction.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01292 311303 (International 0044 1292 311303) email@example.com or write to us at Scentsations of Troon, 3b Church Street, Troon, Ayrshire KA10 6AU, Scotland.
Our normal working hours are Monday through Saturday from 9.00 a.m. till 5.30 p.m.
Scentsations of Troon never disclose buyers’ information to third parties.
Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Scentsations of Troon fully comply with the rules set out by the EU GDPR laws.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
At Scentsations of Troon we pride ourselves on quality of service, only selling first quality goods to meet the high standards we feel our customers deserve.
You may return any item in its original condition, in the original packaging, within 7 days of receipt, as after this period our money-back guarantee will not apply. When we have received the returned goods, a full refund of the purchase price will be processed unless you prefer a replacement item or a gift certificate – the choice is yours. Original shipping and handling charges are not refundable and the customer will be responsible for all costs associated with the return shipment. Please note that refunds for all credit transactions will be passed directly to Mastercard/Visa without further notification to yourself.
The item/items being returned will only be accepted in its original condition (and box , where applicable),
The goods should be carefully packed and sent by using a mail service which provides shipment tracking and insurance as we cannot take any responsibility for returned goods lost in transit.
If your order is received damaged/broken we will require you to notify us by Email within 24 hours of receipt of order.
Two members of staff carefully check all items for orders before packing and shipment.
The display of goods on this website are not an offer for sale but an invitation to treat. A potential purchaser’s response will constitute an offer to purchase that we reserve the right to decline. No offer will be accepted until payment has been taken.
Scentsations of Troon are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us.